Questions and Problems

As captioning and audio description become more mainstream, it's important to ensure consistent, reliable quality or the wider audience won't use and support these services.

Often no one knows that there is a problem until you see it. Networks and show producers rely on you, the viewer, to tell them when there is a problem.

If you're wondering why your favorite show suddenly appeared without captions or description, with incomplete captions, or with nonsense characters where the captions should have been, chances are there's a logical reason. Check our FAQ page to find out what's happening and what you can do.